Legal

Privacy Policy

This Privacy Policy explains how Naseem Al Aman Technical Services L.L.C. collects, uses, stores, and protects personal information when you use our website, contact us, or use our services in Dubai and the wider UAE. We respect your privacy and process data in line with applicable laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where it applies.

The data controller for personal data described in this policy is Naseem Al Aman Technical Services L.L.C., operating in Dubai, United Arab Emirates. You can reach us via the contact details shown on our website’s Contact page.

We may collect: your name, phone number, email address, and postal or service address; details you provide in enquiry, booking, or contact forms; records of communications with us; technical data such as IP address, browser type, and approximate location derived from IP; and, where relevant, payment-related information processed by our payment or banking partners (we do not store full card details on our own servers unless explicitly stated for a specific integration).

We use personal data to: respond to enquiries and provide quotations; schedule, deliver, and invoice services; communicate about appointments, safety, or service updates; improve our website and customer experience; comply with legal obligations; and protect our legal rights and the security of our systems.

Where the UAE PDPL or similar frameworks apply, we rely on appropriate grounds such as: performance of a contract or steps prior to contract; your consent where we ask for it (for example for certain marketing); compliance with legal obligations; and legitimate interests (such as operating our business, securing our website, and preventing fraud), balanced against your rights.

We will only send promotional communications where permitted by law and, where required, where you have opted in. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

We may share data with: service providers who assist us (hosting, email, analytics, payment processing) under appropriate agreements; professional advisers where necessary; and authorities when required by law. We do not sell your personal data.

If we use providers outside the UAE, we take steps that are appropriate under applicable law to protect your information (such as contractual safeguards), in line with the nature of the services.

We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements, dispute resolution, and safety records. When data is no longer required, we delete or anonymise it where feasible.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No online transmission is completely secure; please use secure channels when sending sensitive information.

Our website may use cookies or similar tools to remember preferences, measure traffic, or improve functionality. You can control cookies through your browser settings. Essential cookies may be necessary for the site to function.

Depending on applicable law, you may have rights to: access your personal data; request correction or deletion; restrict or object to certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority where one exists. To exercise rights, contact us using the details on our Contact page. We may need to verify your identity before responding.

Our website and services are not directed at children. We do not knowingly collect personal data from children without appropriate parental authority.

Our website may link to third-party sites. We are not responsible for their privacy practices; please read their policies before providing personal data.

We may update this Privacy Policy from time to time. We will adjust the “Last updated” date above and, where appropriate, provide additional notice on our website.

For privacy questions or requests, please contact us via the Contact page or the email address published there.