These Terms and Conditions govern your use of the website and the plumbing, electrical, and related technical services offered by Naseem Al Aman Technical Services L.L.C. in Dubai, United Arab Emirates. By using our website or engaging our services, you agree to these terms.
Agreement to terms
By accessing our website, submitting enquiries or booking forms, or instructing us to perform work, you confirm that you have read and accept these Terms and Conditions. If you do not agree, please do not use our website or services.
Company information
Services are provided by Naseem Al Aman Technical Services L.L.C. (“we”, “us”, “our”), a company operating in Dubai, United Arab Emirates. Contact details published on our Contact page and in our communications apply for notices relating to these terms.
Description of services
We provide plumbing, electrical, and related technical services for residential and commercial clients, including installations, repairs, maintenance, and emergency callouts where available. Specific scope, materials, timelines, and pricing are agreed per job, quotation, or work order. We may decline work that is unsafe, unlawful, or outside our competence.
Quotations and instructions
Written or verbal quotations are valid for the period stated or, if none is stated, a reasonable period we specify. A quotation is not binding until we confirm acceptance and, where applicable, receive any required deposit. You warrant that you are authorised to instruct work at the property and to grant access.
Access, delays, and site conditions
You agree to provide safe access, utilities as needed, and accurate information about the premises. Delays or extra costs caused by restricted access, undisclosed conditions, waiting for third parties, or force majeure events may affect scheduling and pricing.
Fees and payment
Charges may include call-out fees, labour, materials, and applicable taxes or levies as required by UAE law. Payment terms are as agreed in writing or on the invoice. We may suspend or stop work if agreed payments are overdue. Late payment may incur reasonable administrative charges where permitted.
Cancellations and rescheduling
If you cancel or reschedule with insufficient notice, we may charge a reasonable fee to cover costs already incurred. Emergency and out-of-hours bookings may be subject to stricter notice requirements as communicated at the time of booking.
Workmanship and remedies
We aim to perform work professionally and in line with agreed specifications. If you believe work is defective, you should notify us promptly in writing with sufficient detail. We may inspect and, where appropriate, rectify genuine defects in workmanship within a reasonable time. This does not limit any rights you may have under applicable UAE consumer protection laws where they apply.
Limitation of liability
To the fullest extent permitted by applicable law in the UAE, we are not liable for indirect, consequential, or special losses (including loss of profit, business, or data) arising from our services or website. Our total liability for any claim relating to a specific job is generally limited to the fees paid to us for that job, except where the law does not allow such a limitation (for example in cases of death or personal injury caused by our negligence, or fraud).
Warranties disclaimer
Except as expressly stated in writing or required by law, we disclaim all implied warranties to the maximum extent permitted. Information on our website is for general guidance and may change without notice.
Website use
You must not misuse our website (for example by introducing malware, scraping in a way that harms our systems, or attempting unauthorised access). We may suspend access where we reasonably believe misuse has occurred.
Intellectual property
Content on this website (text, graphics, logos, and layout) is owned by us or our licensors. You may not copy or reuse it for commercial purposes without our prior written consent.
Governing law and disputes
These terms are governed by the laws of the United Arab Emirates. Courts in Dubai shall have non-exclusive jurisdiction over disputes, without prejudice to any mandatory rights you may have under local law.
Changes
We may update these Terms and Conditions from time to time. The “Last updated” date at the top of this page will be revised when material changes are made. Continued use of the website or services after changes constitutes acceptance of the updated terms where permitted by law.
Contact
For questions about these terms, contact us using the details on our Contact page.